North Essex Parking Partnership
Website / Illustration
Create an accessible, user-friendly, modern website that was easy to navigate and nice to look at.

NEPP cover parking for the northern counties of Essex for both residential and commercial purposes. They approached us wanting to overhaul their existing site and freshen up their identity to appeal to a wider audience. They also wanted to improve user journeys including adding a tighter customer experience for those looking to make parking payments or challenge penalty fines.

We worked with their team closely, guiding them on everything from UX best practices to website content production.

The previous website was non-responsive and hard to navigate. Users found it hard to find the information they needed on local parking facilities, often being directed offsite. Some integrations had also suffered wear over time leading to slower 

Much of the site’s previous content needed bringing up to date, alongside new content. It was important for the team to be able to edit and maintain content going forward, so WordPress and its easy-to-use CMS features…

We were able to create a website that conveyed the message that NEPP is a modern and user-friendly organization that values its customers. The new website received positive feedback from visitors, and staff found it easy to update and maintain.

Overall, Creative Coop was able to deliver on all of our promises, and NEPP now has a website that meets all of their requirements and is a positive representation of their organization.

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